Customer Service

Michigan City Transit welcomes your comments, suggestions, or complaints. We are committed to using passenger feedback as a tool to improve our service quality. If you experience dissatisfaction with service and wish to file a complaint, you can call our office and our staff will take a verbal complaint. Complaint forms are also available on any MCT vehicle and on this webpage. If you need assistance with completing the form please call the office. 

We would also like to hear your compliments on our professional operators or suggestions or how to improve our system or service.

All ADA Passenger and Fixed Route Passenger complaint are investigated by the MC Transit Director. MC Transit Director is committed to a timely resolution within 10 business days.

To request information in another language, please call (219) 873-1429.
Para solicitar información en otro idioma, por favor llame (219) 873-1429.

Dial-A-Ride - ADA Para-Transit Service - click to learn more

Reasonable Modification & Accommodation Policy - click to learn more

Complete List of Passenger Guidelines - click to view

  1. Transit Service

    Mailing Address
    1801 Kentucky Street
    Michigan City, IN 46360

    Fax: (219) 873-1565